Refund Policy
Effective: September 8, 2026 | CIZION CO., LTD.
About the service
LiveRe provides a social commenting widget for websites on a monthly, semi-annual or annual subscription. Once payment is complete, the widget code is issued to your admin account. Service is considered to have begun at the moment the widget code is issued.
Who processes payments and refunds
Payments are processed by Paddle.com Market Ltd (“Paddle”), which acts as the Merchant of Record for this service and handles payment, tax and refund processing. Once we approve a refund, it is returned to your original payment method through Paddle. Depending on your card issuer or payment method, it may take 5–10 business days to appear.
Refund terms
| Case | Condition | Refund |
|---|---|---|
| Widget not issued | Payment made but widget code never issued | Full refund |
| Within 7 days · unused | Widget not installed and no comments collected | Full refund |
| Within 7 days · used | Widget installed or comments collected | Pro-rated for the remaining period |
| After 7 days — monthly plan | — | No refund. Cancellation applies from the next billing cycle |
| After 7 days — semi-annual / annual plan | — | Pro-rated by remaining months, excluding the month service began |
The Free plan involves no payment and is therefore not subject to refunds.
When refunds are not available
- The service was terminated due to a breach of the Terms of Service
- Separate refund conditions were agreed for a trial or promotion (those terms take precedence)
- The service could not be used due to circumstances on your side (site closure, domain change). For domain changes, contact us — we can update the registered domain instead.
Refunds due to our fault
We will proactively issue a refund in the following cases:
- Service was unavailable for 24 consecutive hours or more due to a technical fault on our side
- Incorrect billing caused by our error, such as duplicate charges
- A remaining contract period exists because we discontinued the service
Cancelling a subscription
1. You may cancel your subscription at any time. Verify with the email you paid with on the subscription management page to view invoices, change your payment method, or cancel — all on your own.
2. On cancellation, service continues until the end of the current billing cycle, and automatic renewal stops from the next cycle.
3. Cancelling is not the same as requesting a refund. If you would like a refund, please request it separately using the process below.
How to request a refund
- Email cs@cizion.com
- Subject: [LiveRe Refund Request] your site URL
- Please include the email address used for payment and the reason for the request.
Consumer protection
This policy complies with Article 17 of the Korean Act on the Consumer Protection in Electronic Commerce. As LiveRe is a digital content service, the right of withdrawal may be restricted under Article 17(2) once the widget code has been issued; this is disclosed before payment.
Contact and dispute resolution
Email: cs@cizion.com
If a refund dispute cannot be resolved directly, you may apply for mediation with the Electronic Commerce Dispute Mediation Committee (ecc.go.kr) or the Consumer Dispute Settlement Commission of the Korea Consumer Agency (ccn.go.kr).